How To Keep Hostile Jerks From Taking Over Your Online Community
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By Cory Doctorow, InformationWeek May 14, 2007 URL: http://www.informationweek.com/story/showArticle.jhtml?articleID=199600005
Angry people looking for fights will inevitably try to poison successful Internet communities. Columnist Cory Doctorow looks at ways to remove the poison without killing the discussion too.